Shipments and returns
Shipping your package
Packages are generally shipped within 2 days after receipt of your payment
Shipping costs include handling, packaging and postage. Treatment costs are fixed amounts, while transport costs depend on the total weight. We recommend that you place your items in one order. We can not combine two separate orders, so shipping costs will be charged for each order. Your package is sent at your own risk, but special care is given to fragile items.
Our boxes are big enough to be able to send your items well protected.
- All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable).
Returning your item
If you wish to return an item, please contact a member of our Customer Service Team by email. Only once arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected.
If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt at your address. Let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.
If the product fails while still under warranty, you may contact us with a photo and description showing the defect. Upon receipt and inspection of your item, it will either be repaired, or a replacement will be sent out to you.
If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via initial payment method if possible.
- Return costs incurred by the customer are non-refundable unless the item arrived damaged or is being returned under a warranty scheme.